FAQS
Frequently Asked Questions (FAQs)
General Questions
Q: How can I contact customer support?
A: For any questions, concerns, or support, please email us at infintystore4u@gmail.com. We're here to help!
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, net banking, and other secure payment methods available through our checkout.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard SSL encryption to protect your personal and payment information.
Orders & Shipping
Q: How long does shipping take?
A: Shipping typically takes 5-10 business days depending on your location. You'll receive a tracking number once your order ships.
Q: Can I track my order?
A: Yes! Once your order is shipped, we'll send you a tracking link via email so you can monitor your delivery status.
Q: Do you ship across India?
A: Yes, we ship to all serviceable pin codes across India.
Q: What if my product arrives damaged or defective?
A: Please take clear photos of the damaged/defective item and email us at infintystore4u@gmail.com within 5 hours of delivery. We'll arrange a free replacement for you.
Cancellations & Modifications
Q: Can I cancel or modify my order?
A: Yes, but changes and cancellations can only be made within 3 hours of placing your order. Please contact us immediately at infintystore4u@gmail.com if you need to make changes.
Q: What happens if I miss the 3-hour cancellation window?
A: Unfortunately, once the 3-hour window passes, we cannot cancel or modify orders as they're already being processed for shipment.
Returns & Replacements
Q: What is your return policy?
A: We offer a 6-day return period from the date of delivery for eligible items.
Q: What issues qualify for returns or replacements?
A: Returns/replacements are accepted for:Damaged or defective products
Wrong item received
Size mismatch
Product significantly different from image
Q: What do I need to do if I receive a wrong or defective product?
A: Take clear photos of the product and email them to infintystore4u@gmail.com within 5 hours of delivery along with your order number and a brief description of the issue.
Q: Is replacement free?
A: If you report the issue with photos within 5 hours of delivery, we'll arrange a free replacement. If reported after 5 hours (but within 6 days), a ₹50 processing fee will apply.
Q: How long does the replacement process take?
A: Once approved, replacements typically take 7-10 business days to reach you.
Q: What items cannot be returned?
A: Personal care items, intimate wear, and products marked as non-returnable on the product page cannot be returned for hygiene and safety reasons.
Product Questions
Q: Are your products genuine?
A: Yes! We source all products from trusted suppliers and ensure quality standards are met.
Q: Can I get a refund instead of a replacement?
A: Yes, we do offer refunds. To request a refund, please provide a clear photo of the product and a brief reason for your request by emailing infintystore4u@gmail.com. Thank you for your cooperation.
Q: Do you offer warranties on products?
A: Warranty coverage varies by product. Please check the individual product description for warranty information.
Account & Privacy
Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account lets you track orders easily and enjoy faster checkouts.
Q: How do you use my personal information?
A: We use your information only to process orders and improve your shopping experience. We never share your data with third parties. Read our Privacy Policy for more details.
Still Have Questions?Can't find what you're looking for? Reach out to us at infintystore4u@gmail.com and we'll get back to you within 24 hours!